This page contains support information about edge devices, including routers and switches. For a general overview of edge devices please go to our services section.

New members

If you are a new member or contemplating becoming a member, there are three key things you will want to have a think about before we can connect you to the network and/or utilise one of our edge devices (includes routers, switches and firewalls).

  1. Connectivity options between your site(s) and the REANNZ network
  2. Ensuring the costs of the links fit within your budget
  3. Self-managed vs. REANNZ-managed edge devices. 

Please send us an email if you would like to discuss any of these items or get estimated pricing.

Existing members

Check the Weathermap to determine the state of your edge devices (either working or not working) and for an overview of the national network and traffic flow.

Experiencing technical difficulties with your edge devices? If it is an urgent enquiry please call our 24/7 service desk on 0508 466 466.

If you need some advice or assistance with your connectivity or would like to find out how to connect your organisation to REANNZ, then please contact our engagement team.

Report a fault

If you are having issues with Edge Routers and Switches that are not listed in the maintenance calendar, please call our 24/7 service desk on 0508 466 466 or complete the report a fault form.